“Just received our Oceanus Octopus shower drain. It is stunning! We have a Kerdi-Schluter in oil rub bronze. It has faded over 9 years and is now copper looking. Not pretty at all. We ordered our DDrain in polished ss, I was worried it would look off since the frame is still the oil rubbed bronze (copper) but nope it looks perfect. Thank you for your quick delivery. Diana Velarde.”
“I wanted to share my outstanding experience with Designer Drains customer service and specifically with Marie. I bought a 4" Greek Athemion drain cover as a finishing extravagance for our recently renovated shower/bathroom. I had a problem with my drain cover fit and my renovation went longer than expected and I was past my thirty day window for returns. I contacted customer service and was fortunate to coorespond with Marie. I told her the hole pattern was a bit off for my drain. Marie asked for specifics with pictures then promptly sent a return label and replacement. As it turns out the replacement wasn't quite right either. I asked for an un-drilled drain cover so that I could match my specific drain. Again, Marie was accommodating and efficient with a solution. A un-drilled drain cover was sent, again with a return label for the unusable one. Today I installed the new drain cover and it turned out as I had hoped--beautiful. Thank you so much for your patience and care in getting it "right" for me. You are very much appreciated.”
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