F.A.Q

  1. What do I need in order to use a Designer Drain?
    You will need to know the measurements of the diameter and center to center screw hole of the current drain you are replacing. If it is new construction, ask your contractor if your drain pipe is ABS, PVC or if he will be hot mopping your shower.
  1. Whats the difference between PVC, ABS and Cast Iron/Hot Mopping?
    PVC is a white or grey colored pipe. ABS is a black pipe. A cast iron body is used during hot mopping which is the traditional way of securing the subfloor.
  1. Is there a standard drain size?
    Sadly, there is no such thing as a ‘standard’ drain size, in our years of business we have seen many different sizes from as small as 2 inches to as big as 6. If you don’t feel comfortable measuring your drain you are more than welcomed to mail it to us, for us to get exact measurements and make an exact replacement for your shower!
  1. What finishes do you offer?
    We currently offer a polished, brushed Stainless Steel finish. We also offer BRASS in a polished or brushed finish. Oil Rubbed Bronze is also available. Brass and Oil Rubbed Bronze finishes take approximately 2 weeks to get shipped.
  1. What is your return policy?
    If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, additional shipping or handling charges will be applicable. Please mail your package in a prepaid, insured, traceable method to the address below.

    DESIGNER DRAINS
    5670 ARROW HWY. STE A
    Montclair CA 91763

  1. Is your product guaranteed, if so how long do they last?
    We offer a 100% satisfaction guarantee. Let your worries go down the drain when you shop with us. We stand behind everything that we make and sell. If you are not 100% satisfied with your Designer Drains purchase or ordered the wrong size, we will gladly exchange it for the correct size or issue a refund. The lifetime of these drains? We won’t be around to tell you that one. By using 304 stainless steel the drains will last a lifetime!
  1. Do you offer custom drains?
    We certainly do! Let us know the design you are interested in, the size you would need and we will do the rest! We also offer custom decorative pieces for your walls or air conditioning vents. Want to add flare to your poolside area? We can also make outside drains!
  1. Can you make drains with no screw holes?
    Yes we can, we just need to know the diameter of the drain you would like. Please Email Us
  1. Do you make snap in drains?
    Unfortunately, we are not able to reproduce snap-in drains. If you have one, there is a high chance that if you snap it off, you will reveal 2 screw holes. If not, you still have the option of getting a Designer Drain. What we would do is create a drain with no screw holes that you will put down with silicone. The drain will not be damaged or move around on you. It will fit perfectly.
  1. Can I take my Designer Drain with me when I move?
    Of course you can! Simply unscrew it or pop it off and bag it up for your next shower!

11. How do I install / replace my hair catcher?
         We have a short video that will tell you all about how to do this. You can check the video out here: Hair Catcher Installation Video