“I wanted to share my outstanding experience with Designer Drains customer service and specifically with Marie. I bought a 4" Greek Athemion drain cover as a finishing extravagance for our recently renovated shower/bathroom. I had a problem with my drain cover fit and my renovation went longer than expected and I was past my thirty day window for returns. I contacted customer service and was fortunate to coorespond with Marie. I told her the hole pattern was a bit off for my drain. Marie asked for specifics with pictures then promptly sent a return label and replacement. As it turns out the replacement wasn't quite right either. I asked for an un-drilled drain cover so that I could match my specific drain. Again, Marie was accommodating and efficient with a solution. A un-drilled drain cover was sent, again with a return label for the unusable one. Today I installed the new drain cover and it turned out as I had hoped--beautiful. Thank you so much for your patience and care in getting it "right" for me. You are very much appreciated.”
“We had recently remodeled our kitchen and saw Designer Drains featured on a TV show. Went to their website to see what they offered. Saw their sink stoppers and knew this was a detail I would like for the new kitchen. The sink stoppers were being offered at a reduced price (Mon Fleur design), so I ordered one for myself and three others as gifts. Was so happy with this product-beautiful, functional, and a great price. I've been using this sink stopper for almost a year and it looks as beautiful as the day I received it, so it's well made, too. My friends were delighted with their sink stopper and I received kudos for such a unique gift idea. We'll be facing a bathroom remodel soon and will definitely be looking for a drain cover from Designer Drains.”
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