“My new shell drain cover from Designer Drains completes the look of my Coastal bathroom remodel, and is awesome! I had previously gotten the nautilus for my other shower and just love these drain covers. Marie had great patience with me, as I had ordered the wrong size cover and the return process took over a month due to the mail. Thanks again and look forward to new designs to come!”
“I wanted to share my outstanding experience with Designer Drains customer service and specifically with Marie. I bought a 4" Greek Athemion drain cover as a finishing extravagance for our recently renovated shower/bathroom. I had a problem with my drain cover fit and my renovation went longer than expected and I was past my thirty day window for returns. I contacted customer service and was fortunate to coorespond with Marie. I told her the hole pattern was a bit off for my drain. Marie asked for specifics with pictures then promptly sent a return label and replacement. As it turns out the replacement wasn't quite right either. I asked for an un-drilled drain cover so that I could match my specific drain. Again, Marie was accommodating and efficient with a solution. A un-drilled drain cover was sent, again with a return label for the unusable one. Today I installed the new drain cover and it turned out as I had hoped--beautiful. Thank you so much for your patience and care in getting it "right" for me. You are very much appreciated.”
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